Terms of service

Effective as of 8 August 2025
Welcome to The Bright Co Collective Pty Ltd (“The Bright Co”, “we”, “our”, or “us”). By visiting our website or purchasing from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional terms, policies, or notices linked or referenced here.

Please read these Terms carefully. By accessing or using our website, you accept and agree to be bound by them. If you do not agree, you must not use our website or services.

1. ELIGIBILITY & ACCOUNT USE
By using our services, you confirm that you are at least the age of majority in your state or territory, or that you are the age of majority and have given us your consent to allow any minor dependents to use this site.

You agree to provide accurate, complete, and current information when making purchases and to update your account as needed. You are responsible for maintaining the security of your account and password.

2. PRODUCT INFORMATION
We aim to display our products as accurately as possible, but please note that colours and product appearances may vary depending on your device and screen settings.

All product descriptions, prices and availability are subject to change without notice. We reserve the right to limit quantities and discontinue products at any time.

3. ORDERS & PAYMENT
All orders are subject to acceptance. When you place an order, it is considered an offer to purchase. We reserve the right to accept or decline any order for any reason.

Prices are shown in AUD and are subject to change without notice. They do not include shipping, taxes, or duties unless otherwise stated.
By completing a purchase, you confirm that:

  • Your payment information is valid and authorised.
  • You are purchasing for personal use (not for resale).
  • You agree to our Refund Policy.

4. SHIPPING & DELIVERY
Shipping times are estimates only and not guaranteed. We are not responsible for delays once your order is dispatched, including those caused by carriers or customs. Risk of loss transfers to you upon delivery to the carrier.

5. RETURNS & CONSUMER RIGHTS
We comply with the Australian Consumer Law (ACL). Our products come with guarantees that cannot be excluded. If a product is faulty, you are entitled to a repair, replacement, or refund.

For more detail, please refer to our Refund Policy

6. PRIVACY
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). Your use of our site is also governed by our Privacy Policy.

Because our store is hosted on Shopify, Shopify collects and processes some personal data to power your shopping experience. Please also review Shopify's privacy Policy.

7. INTELLECTUAL PROPERTY
All content on our website (including designs, images, copy, trademarks and logos) is the property of The Bright Co or its licensors. You may not reproduce, distribute, or use our content without written permission.

8. OPTIONAL TOOLS & THIRD-PARTY LINKS
We may provide access to third-party tools or websites. These are provided “as is” without warranties or endorsement. We are not responsible for any loss or damage from your use of third-party tools or links.

9. FEEDBACK & SUBMISSIONS
If you provide us with ideas, feedback, or suggestions, you agree that we may use this content freely without restriction or compensation. You must not submit unlawful or offensive content or impersonate others.

10. PROHIBITED CONDUCT
You agree not to misuse our website or services. Prohibited actions include (but are not limited to):

  • Violating laws or third-party rights.
  • Transmitting harmful code or spam.
  • Collecting user data without consent.
  • Engaging in any abusive, defamatory, or illegal behaviour.

We may suspend or terminate your access if you violate these Terms.

11. DISCLAIMER OF WARRANTIES
Except where required by law, our services and products are provided “as is” and “as available” without warranties of any kind. We do not guarantee that your access will be uninterrupted, timely, or error-free.

12. LIMITATION OF LIABILITY
To the fullest extent permitted by law, The Bright Co will not be liable for any indirect, incidental, or consequential damages arising out of your use of the website or our products.

13. INDEMNITY
You agree to indemnify and hold harmless The Bright Co and its officers, employees, and agents from any claims or demands, including legal fees, arising from your breach of these Terms or your violation of any law or rights of a third party.

14. TERMINATION
We may terminate your access at any time if you breach these Terms. You will remain liable for any outstanding obligations incurred prior to termination.

15. GOVERNING LAW
These Terms are governed by the laws of South Australia, Australia. Any disputes shall be subject to the non-exclusive jurisdiction of the courts of South Australia.

16. CHANGES TO THESE TERMS
We may update these Terms at any time by posting a revised version on our website. Your continued use of our site after changes are posted constitutes your acceptance of those changes.

17. CONTACT
If you have any questions about these Terms, please contact us at:
hello@thebrightco.com.au